20+
The Lotteries Act stipulates a minimum age of 18 for playing gambling games in Finland, in order to protect minors from gambling-related harm. Marketing of gambling may not be targeted at minors either, so if you are a Finnish person under the age of 18, please do not use this website.
Casino Disputes - KasinoBonus.Today
If you have a problem with a casino and are a Finnish resident, we may help you. If you fulfil the criteria, our alternative dispute resolution service might expedite or even solve your problem.
Casino Disputes - KasinoBonus.Today
- You are a Finnish resident
- You signed up with the casino through our links
- You are not at fault for the situation that happened
Casino Disputes - KasinoBonus.Today
- Login issues
- Long losing streaks or lack of expected win
- Live chat being unresponsive or rude
- Website issues such as glitches and slow loading games
Casino Disputes - KasinoBonus.Today
- Your account was closed
- Your funds were confiscated
- Your bonus funds were voided
- You are asked to complete impossible verification checks
- Your deposit wasn’t credited to the casino account
Casino Disputes - KasinoBonus.Today
- Prepare all the relevant documents such as email printouts, screenshots, bank statements, or anything else that proves the things you claim. The more the better.
- Submit a complaint to the casino. Use a normal and professional tone of voice, and base your claims on facts.
- If the conversation with the casino didn’t go as you expected, elevate the claim to the regulatory body if there is one.
- If there is no regulatory body, or the regulatory body didn’t resolve the matter as expected, turn to us if you fulfil the criteria listed above.
Casino Disputes - KasinoBonus.Today
Email us and a dedicated conflict resolution specialist will be assigned to your case. Information we need from you when you’re submitting your complaint to us via email:
- Name of the casino you have a complaint about
- Disputed amount of money, if any
- Thorough explanation of what the problem is
Documentation that provides proof for your claims (screenshots etc.) Important!
Filtered by: Status (Resolved) Change Filter
Remove all filters
Products
Types
Status
Priorities
Default Type
|
Wheelz - Wagering conditions too difficult |
ID: 21174 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
Resolved |
Default Type
|
Casino Universe - Didn’t get the no deposit bonus |
ID: 21171 Product: Default Product Version: N/A Report Date: November 25, 2024 | |
Resolved |
Written by Matti Slotte